100% Money Back Guarantee:
Jay Mechanical guarantees that during the entire first year that you own your new HVAC system, if for any reason you are not 100% satisfied with the performance of the equipment, our service, or even our people, we will remove the system within 30 days of your request and cheerfully refund the entire amount of your investment.
Installation Date Guarantee:
If we do not have your new plumbing or HVAC system operating by the date promised, we will pay you $250 for your inconvenience.
If your heating and cooling system installed by Jay Mechanical, Inc. breaks down during the first two (2) years and leaves you without heat or a working air conditioner, we will pay you $250 for your inconvenience.
Top Quality Technicians Guarantee:
Our installation and service technicians are our direct employees, never a subcontractor. They are accountable to us for meeting our heating system installation and service quality standards. Our lead technicians have at least 15 years of field experience. They are fully licensed, trained, and certified and continue to take classes to stay up-to-date on present guidelines and codes. Jay Mechanical, Inc.’s technicians are the best in skill, attitude and workmanship. They will care for your home heating and cooling needs and complete the job with speed and precision. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, you don’t pay until you are satisfied with the results. We can provide contractor registration and insurance information and state license information at any time.
Environmentally Responsible Guarantee:
We guarantee that all work performed will comply with EPA standards and guidelines, especially the removal and disposal of refrigerants and oils. We are EPA certified.
Property Protection Guarantee:
All property such as lawns, shrubbery, carpeting, floors, walls, furniture, and doorframes will be protected while we are completing your air conditioning installation, HVAC repair, or plumbing job. Damaged property will be replaced or repaired. Protective shoe covers and hall runners will be used on all work and traffic areas.
Peace of Mind Guarantee:
You’ll have peace of mind knowing that we comply with all codes, licenses, and laws. Jay Mechanical, Inc. is a licensed contractor and obtains all municipal and state permits as required for every HVAC and plumbing job. We are insured for Workers Compensation and carry liability insurance. Compliance with codes and adequate insurance is important to you for liability reasons; if a worker is injured and the contractor is not insured, you can be held liable. Instead, Jay Mechanical, Inc. has our employees covered.
Jay Mechanical, Inc. guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a maintained temperature variance of no more than 3 degrees from design to the actual temperature at your thermostat when you are heating or cooling your home. If the operating temperatures are not achieved after the heating or air conditioning installation, we will make any necessary modifications, repairs or replacements at no charge to you for a period of 5 years.
We will arrive at your home within the two-hour time frame quoted. If there is a change in our arrival time and we do not notify you by phone, we will take 20 percent off your total invoice. We pride ourselves in having fully stocked trucks. If, upon our servicing of your equipment, we do not have the most common parts, you will not be charged for the time it takes us to obtain those parts. (This would exclude brand specific OEM parts, where universal parts cannot be substituted.)